Effective Date: April 21, 2025
At Whalley’s Four Seasons Roofing, your privacy matters to us. This Privacy Statement explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information.
We are committed to handling your data with care and transparency, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What We Collect
We only collect personal information when you voluntarily provide it through:
- Our contact or quote request forms
- Phone or email inquiries
- Service bookings or follow-ups
- Reviews or testimonials
The personal information we may collect includes:
- Name
- Phone number
- Email address
- Property address (if needed for service quotes)
- Written reviews or feedback
We do not collect any sensitive or unnecessary data, and we will never ask for personal health, financial, or government ID information.
How We Use Your Information
We use your personal information to:
- Respond to inquiries or quote requests
- Schedule and provide roofing services
- Send important service-related updates
- Display customer feedback (with your consent)
We do not sell, rent, or trade your information with third parties. We only use your information to communicate with you or showcase your feedback—if permitted.
Review & Testimonial Sharing
If you leave a review through our website, by email, or in person, we may ask for your permission to feature it on:
- Our website
- Social media platforms
- Marketing materials
You’ll always have the choice to opt out. If we don’t receive a clear “No,” we may assume implied consent for public reviews (like those left on Google), but we will remove them upon request—no questions asked.
You may withdraw permission to use your review at any time by contacting us.
Website Analytics
We use Fathom Analytics to understand how people use our site. Fathom is a privacy-first tool that:
- Does not use cookies
- Does not collect personal data
- Is fully compliant with PIPEDA, GDPR, and PECR
This allows us to improve the website experience without compromising your privacy.
Third-Party Services
We use a few trusted services to help operate our website and deliver our services. This includes:
- Cloudflare, for website performance and security
- Form and email systems, to stay in touch with you
- Google, primarily to collect and display public reviews
While we do our best to work with services that respect user privacy, some third-party platforms—like Google—may collect data outside our control. We recommend reviewing their individual privacy policies for more information.
We do not use third-party services for advertising, retargeting, or tracking your browsing activity across other websites.
How We Protect Your Information
We take reasonable measures to protect your information, including:
- Secure hosting and communication tools
- Access controls for authorized staff only
- Retaining your data only as long as necessary
Your Privacy Rights
Under PIPEDA, you have the right to:
- Access your personal information
- Correct or update inaccurate data
- Withdraw consent
- Request deletion of your information (unless retention is legally required)
To exercise any of these rights, just contact us—we’ll be happy to assist.
Contact Us
If you have questions about this Privacy Statement or how your data is used, feel free to reach out:
📞 (403) 288-8819
📧 [email protected]